Terms & Conditions

Trippex Travels Pvt. Ltd. is a travel agency and tour operator. For most components of a trip — hotels, flights, transfers, cruises, rail, activities and insurance — we act as an agent and intermediary between you and the supplier who actually provides the service. Those services are subject to the supplier's own terms and conditions, which form part of your contract and which we will make available to you.

Destination information, sample itineraries, images and indicative prices on the website are for general guidance. Nothing on the website is an offer capable of acceptance or a confirmed booking. All prices, availability, inclusions and timings are indicative and are confirmed only in a written quotation for your specific dates, party size and choices. Photography may include stock imagery used for illustration.

Submitting an enquiry creates no booking and no obligation on either side. A quotation we send is valid for the period stated in it (typically 3–7 days) and is subject to availability at the time you confirm. Quoted prices can change before confirmation due to supplier price changes, currency movement, taxes or fare-class availability.

A booking is confirmed only when (a) we issue a written confirmation and (b) you have paid the amounts stated in it by the stated dates. On confirmation you enter a contract with us for the services we provide directly and, for agency services, with the relevant supplier. You are responsible for checking that all names, dates, flights and details on the confirmation and vouchers are correct and for telling us immediately about any error.

• Prices are quoted per person on twin-sharing unless stated otherwise, and are land-only unless flights are listed as included.
• Applicable Goods and Services Tax (GST) and, for overseas tour packages, Tax Collected at Source (TCS) under the Income-tax Act, are charged in addition and shown on your invoice.
• Payment is by the schedule in your confirmation — typically a booking deposit followed by the balance a set number of days before travel. Bookings close to departure or involving special fares may require full payment at the time of booking.
• Payments are currently made by bank transfer or UPI as stated in your confirmation. Where online card or netbanking payment is offered through our payment partner, those transactions are also governed by these terms and our Refund Policy.
• If a payment is not made by its due date, we may treat the booking as cancelled and apply cancellation charges.

If you ask to change a confirmed booking (dates, hotels, names, party size), we will try to help. Changes are subject to availability and to any amendment fee and price difference charged by the suppliers, plus a Trippex amendment handling fee. Some bookings, especially special fares and non-refundable rates, cannot be changed.

Cancellations by you, and any refund due, are governed by our Cancellation & Refund Policy and by the cancellation terms of the individual suppliers in your trip. Some components are non-refundable from the moment they are booked.

• Travel documents: you must hold a passport valid for at least six months beyond your return date and obtain all required visas, permits and entry documents. We advise on requirements but the application and outcome are your responsibility. We are not liable if you are refused boarding or entry.
• Health: you are responsible for checking and meeting vaccination and health requirements for your destinations and for disclosing any medical condition or reduced mobility that may affect the trip.
• Travel insurance: we strongly recommend comprehensive travel insurance covering medical costs, cancellation, curtailment and baggage. Travel without insurance is at your own risk.
• Conduct: you must behave reasonably and follow the lawful instructions of suppliers and local authorities. Suppliers may refuse or end service for unacceptable behaviour without refund.
• Accuracy: you are responsible for the accuracy of the information and traveller names you give us.

We are not liable for failure or delay in performing our obligations, or for changes or cancellations, caused by events beyond our reasonable control — including war, unrest, terrorism, government action, border or airport closure, strikes, epidemic or pandemic, natural disaster, extreme weather, technical or transport failure, or supplier insolvency. In such cases we will help you make alternative arrangements; refunds depend on what we can recover from suppliers.

We accept liability for services we provide directly, to the extent they are not performed with reasonable care and skill. For services provided by suppliers as your agent, our liability is limited to arranging the booking correctly; the supplier is responsible for delivering the service. To the maximum extent permitted by law, our total liability for any claim connected with a booking is limited to the amount you paid to Trippex for the affected services (excluding taxes and third-party charges). We are not liable for indirect or consequential loss, or for loss that was not foreseeable. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or any liability that cannot be excluded by law.

The website may link to third-party sites and services. We do not control them and are not responsible for their content, products or privacy practices.

Text, layout, graphics, the Trippex name and logo, and the compilation of content on trippextravels.com are owned by or licensed to Trippex Travels Pvt. Ltd. and may not be copied, reproduced or used without our written permission.

If something goes wrong during your trip, tell the supplier and our team immediately so we can try to fix it. If you are still not satisfied, write to contact@trippextravels.com within 28 days of your return with your booking reference and details. We follow the grievance redressal process set out below.

These terms are governed by the laws of India. Subject to any right you have to approach consumer forums, the courts at Gautam Budh Nagar, Uttar Pradesh have exclusive jurisdiction over disputes arising from these terms or your booking.

We may update these terms from time to time. The version in force when you make a booking applies to that booking. The current version is always on this page.

Trippex Travels Pvt. Ltd.

6th Floor, Tower-A, Artha SEZ, 621 & 622, Plot No. 21, Tech Zone IV, Greater Noida, Uttar Pradesh 201306, India

Email: contact@trippextravels.com

Phone / WhatsApp: +919971169658

For grievances, write to the Grievance Officer at contact@trippextravels.com with "Grievance" in the subject line. We acknowledge within 48 hours and aim to resolve within 30 days.