Service Delivery Policy

• A written booking confirmation setting out your itinerary, inclusions, the price you have paid and the balance (if any) with its due date.
• Hotel, transfer and activity vouchers, and airline e-tickets or PNRs, once the relevant components are ticketed and confirmed by suppliers.
• A GST invoice for the services and taxes charged.
• A day-by-day itinerary document and, where relevant, visa guidance and a packing / know-before-you-go note.

All documents are delivered electronically — by email to the address on the booking, and on request by WhatsApp. We do not post physical documents. Please add contact@trippextravels.com to your safe-senders list so confirmations are not filtered as spam.

• Booking confirmation and invoice: within 24–48 working hours of your booking deposit or full payment being received.
• Airline e-tickets: once fare rules allow ticketing and payment for the air component is complete — usually within 24–72 hours, and always before departure.
• Hotel and service vouchers: typically 7–15 days before travel, or earlier on request, once suppliers release them.
• Final travel pack (itinerary, vouchers, contacts): no later than 3–5 days before departure.
• Cab and transfer bookings: driver and vehicle details are shared by SMS/WhatsApp 12–24 hours before pickup.

During your trip, a Trippex contact is reachable on WhatsApp and phone for the length of the journey to help with any service issue.

If a confirmation or voucher has not reached you within the timelines above, email contact@trippextravels.com or message +919971169658 with your booking reference and we will re-send it immediately.

Trippex Travels Pvt. Ltd.

6th Floor, Tower-A, Artha SEZ, 621 & 622, Plot No. 21, Tech Zone IV, Greater Noida, Uttar Pradesh 201306, India

Email: contact@trippextravels.com

Phone / WhatsApp: +919971169658

For grievances, write to the Grievance Officer at contact@trippextravels.com with "Grievance" in the subject line. We acknowledge within 48 hours and aim to resolve within 30 days.