Cancellation & Refund Policy

To cancel, email contact@trippextravels.com from the email address on the booking, or send a written WhatsApp message to +919971169658, quoting your booking reference. A cancellation takes effect on the date and time we receive your written request during working hours (Mon–Sat, 10:00–19:00 IST); requests received outside working hours take effect the next working day.

Unless your confirmation states otherwise, the following Trippex cancellation charges apply, calculated on the total trip cost and in addition to any airline, hotel or supplier charges:

Domestic trips (within India)

• 30 days or more before departure: booking deposit is forfeited (typically 15–25% of trip cost).
• 29–15 days before departure: 40% of trip cost.
• 14–8 days before departure: 60% of trip cost.
• 7–3 days before departure: 85% of trip cost.
• Within 48 hours of departure or no-show: 100% of trip cost.

International trips

• 45 days or more before departure: booking deposit is forfeited (typically 20–30% of trip cost).
• 44–30 days before departure: 50% of trip cost.
• 29–15 days before departure: 75% of trip cost.
• 14 days or fewer before departure, or no-show: 100% of trip cost.

Peak-period bookings (for example Christmas–New Year, Diwali, long weekends and major events) and group bookings often carry stricter, sometimes fully non-refundable, terms. These are stated in your confirmation.

Regardless of when you cancel, the following are generally non-refundable once booked:

• Air tickets on non-refundable or special fares, and airline cancellation, no-show and fuel charges on refundable fares.
• Visa fees, service fees and premiums for travel insurance already issued.
• Non-refundable hotel rates, advance-purchase rates and deposits.
• Tickets to events, shows, sports fixtures and special experiences.
• Cruise deposits and payments within the cruise line's penalty window.
• Bank, payment-gateway and foreign-exchange charges on the original payment.

Changing a booking is not the same as cancelling it. Amendment requests are handled under the Terms & Conditions and are subject to supplier amendment fees, price differences and a Trippex handling fee. If an amendment cannot be made, normal cancellation charges apply.

• More than 24 hours before pickup: no charge; any advance paid is refunded in full.
• 6–24 hours before pickup: 25% of the fare.
• Less than 6 hours before pickup, or no-show: 50% of the fare (100% for outstation multi-day bookings where a vehicle has been committed).

If we cancel a confirmed trip for reasons within our control, you may choose a full refund of what you paid to Trippex or an alternative trip of comparable standard (paying or receiving any price difference). If a supplier cancels (for example a flight or hotel), we will pass on whatever refund the supplier provides and help you re-book; supplier compensation, where any, is governed by that supplier's policy.

Where a trip cannot proceed because of events beyond reasonable control (see the Terms & Conditions), refunds are limited to the amounts we are able to recover from suppliers, less unrecoverable costs and a reduced handling fee. We will always try to obtain credits or rescheduling options for you.

• Approved refunds are made to the original payment method — the same bank account, UPI ID or card used to pay.
• Trippex processes eligible refunds within 7–14 working days of approving the cancellation. Where a refund depends on money coming back from an airline or overseas supplier, it is released within 7 working days of our receiving those funds, which can take 4–12 weeks.
• Refund amounts are shown net of the cancellation charges above, non-refundable components, and applicable taxes and transaction charges. GST already paid to the government on cancelled services is refunded only to the extent the government permits.
• A credit note may be offered instead of a cash refund where a supplier issues travel credit rather than money; you are free to decline and take whatever cash refund is available.

If you have a concern about a charge, please contact us first so we can resolve it. Raising a chargeback for a service that was delivered, or for an amount correctly withheld under this policy, may be disputed with evidence of your booking and this policy.

Trippex Travels Pvt. Ltd.

6th Floor, Tower-A, Artha SEZ, 621 & 622, Plot No. 21, Tech Zone IV, Greater Noida, Uttar Pradesh 201306, India

Email: contact@trippextravels.com

Phone / WhatsApp: +919971169658

For grievances, write to the Grievance Officer at contact@trippextravels.com with "Grievance" in the subject line. We acknowledge within 48 hours and aim to resolve within 30 days.